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Policies & FAQs

Payment Policy

All sales are final. If you cancel a workshop at least 48 hours before it starts, you will receive a credit for the full amount which you can use towards any other workshop. If you cancel after the 48 hour deadline, you will not receive credit unless your spot is filled. Certain workshops/classes may have different policies regarding cancellation, so please check the information provided or contact us with any questions.

Privacy Policy

Information collected on this website will not be sold or distrubuted to any third parties without your permission.

 

 

 

FAQs

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Online Classes

We now offer online classes - You can be anywhere in the world and learn from Industry professionals - YAY!

Please please read the entire class event before signing up. All classes will always start with a Q&A on Zoom.  With scenes, some teachers prefer self tapes (normally due 24 hours before class), and others prefer live scenework over zoom (perform online after the Q&A).  Check the format note on each class - it will have all updated info.

When sending a self tape or sides, please always label: YourName_Role_Project  *We get so many tapes and scenes from retapes, to future classes etc.  Labeling correctly helps us out tremendously =)

Email files to:  Brett@acestudiosla.com

And, don't worry we will still have in-person classes once things open up and also will continue online formats. We are happy about this new addition to ACE and to meet actors from around the world! 

I'm running late or have to leave early

If you are running late, please always email us and we will let the teacher know.  Be aware though that some CDs do not allow late arrivals to class.  

If you ever have to leave early, also please let us know ahead of time.  With full group/classroom format classes, CDs expect you to stay the whole time - if you have an emergency let us know and we can relay it to the teacher.  Please be aware that some teachers have wrap up Q&As, give notes at end and have special lesson plans geared towards actors staying the entire time. 

What Is The Cancellation Policy?

If you cancel a workshop at least 48 hours before it starts, you will receive a credit for the full amount which you can use towards any other workshop. If you cancel after the 48 hour deadline, you will not receive credit unless your spot is filled and the class is sold out. Certain workshops/classes may have different policies regarding cancellation, so please check the information provided or contact us with any questions.

What Scene Can I Bring In?

You can bring in your own material - this is only permissable if the show/film has ALREADY aired or never will.  You can not bring in scenes from current auditions. To get your own sides checked and approved, please email them to: admin@acestudiosla.com. Please make sure to list the Film/TV show (and episode # so that we can verify it's already aired) in the email to us. This is a CSA rule that all workshop companies have to follow. Our only other rule is that the scene must be a maximum of 3 pages-- if you wish to use sides with several scenes, please choose a scene or cut them accordingly. This includes any sides we have listed on our site.  

Also after becoming a member, you will have access to Script Clips. Once you have logged in, you will find a large image advertising Script Clips. This site now houses all our sides, and it is free using the code in the image. On this site, you can easily search through our sides, as well as narrow them down to fit exactly what you're looking for.  NOTE: THE LIBRARY IS FREE FOR ACE MEMBERS. YOU WILL SEE THE CODE INSIDE THE SCRIPT CLIPS IMAGE ON THE 'YOUR ACCOUNT' PAGE WHEN FIRST LOGGING INTO ACE!

PLEASE NOTE: Certain workshops may list specific genres the industry professional prefers-- these are not mandatory, but are greatly encouraged. However, if the workshop details state that you must use the sides provided by that specific industry professional, there's no way around it. They have chosen those sides for a reason, and it's mandatory that you prepare one of their selections.

Please read the workshop details carefully, as refunds will not be provided if you fail to prepare the correct sides.

Are your Q&A's mandatory?

YES - we (as well as our CDs) require that all actors attend the Q&A. We begin every class with them for a reason - they are a tremendous way to learn many things that are specific to each individual CD. If you absolutely can't attend, you MUST email us in advance to let us know.

 

Will the guest view and/or take my headshot and resume?

Please note: workshops are a learning experience. It is not an audition or an employment opportunity. When the workshop is over, the casting director/casting associate/casting assistant (whichever is applicable) teaching said workshop will not be taking home nor be given access to your headshot, resume, or any other of your promotional materials.

However, when you perform, the guest will view your headshot and resume- they will provide feedback, take notes, and give constructive criticism. After you perform, they will return your materials. Everyone goes green!

What is your standard class curriculum?

ALWAYS, we will start with a group Q&A. In this open forum, our guest will

  • Introduce themselves, talk about any show or shows that they're working on (if permitted), and how their office works.
  • They will also give general audition tips, business tips and educational information on how they feel is the best way for actors to approach auditions when they are auditioning, as well as how important it is for them to keep their resumes, website, etc. updated.
  • Actors are encouraged to bring as many questions as possible. Our guests love answering questions and giving actors insight to the business. Other topics included are headshots, the importance of being prepared, specifics on comedy/drama, and the importance of honing cold reading skills.

After the Q&A, actors will perform scenes for the guest. These will be performed in either:

  • Full group setting for all actors to watch and learn. They will hear all feedback and redirects.
  • Small Group Setting, where actors will go into the room in groups of 3-5. One actor will perform at a time, while the other actors watch feedback and redirection. After each other in the group has performed, everyone will leave. 
  • Dynamic Duo, where actors will go into the room in groups of 2. They will perform one at a time, while the other actor watches feedback and redirection. Once both actors have performed, they will leave and the next duo will go in the room. 
  • If more questions arrive in either of these settings, they too will be answered!

The guest will provide feedback and/or re-directs whenever possible. The guests will not be taking the headshots, but actors should still bring them so the guest can provide feedback and comments on both pictures and resumes.

 

Chante Bowser pre-read for a Series Regular for a new ABC pilot!

Diana Emuge audtined for: Three HBO Pilots, Veep, and another network pilot! CONGRATS!

Do you offer refunds?

No, we do not offer refunds for workshop cancellations or reschedules. Workshop times and dates are subject to change, as our guests keep very busy schedules. However, we will always credit your ACE Studios account what was paid: that credit will not expire and can be used towards any future purchase. 

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Ace Studios

211 N. Victory Blvd.
Burbank, 91502
SureTec BOND #5216078

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The Ace Experience

Please Note: At the conclusion of the class/workshop, the instructor will NOT be taking home nor given access to your headshot, resume, or any other of your promotional materials. Your headshot/resume and any other promotional materials will be returned to you. This is not an audition or employment opportunity.